Xen Advice

  Every business has issues with heat balance. If you are in an office, there are always those folks who insist it is too cold. I am always on the other side as I find most spaces too hot. This general issue is because the adherence to standard room temperature (20C; and yes you can look it up online) is often ignored these days. I admit that 20C is too warm for me and I will often be in a short-sleeved top but that is my prerogative. When it is too warm for someone, they often cannot think clearly and may even have issues breathing or maintaining consciousness in extreme cases. This is never the case when someone finds a location too cool. They may have difficulty with their circulation but that is easily remedied with movement exercises or an extra layer of clothing. I often find it funny that those same people complaining of the “cold” in a workplace will be outside wearing shorts and a tee at 15C. But how does heating affect customers in a retail setting? Let’s say that yo...

  As a business owner you know there are charges for every online transaction, credit or debit or e-transfer; but not for cash. Because of this, most savvy businesses encourage cash from their customers and there are a number of people who greatly appreciate the ability to pay for purchases this way. To name a few examples: they may be watching their spending or adhering to a strict budget, they could be hiding a purchase that is a gift from a loved one, or they could be simply a customer without credit for any number of reasons. Anyway, for many people, cash is king. When a customer offers cash at the till, how do you and your staff respond? I have seen many people take my cash and put it directly in their till before giving me change. Actually, very often I have had the experience of my cash disappearing from my view while purchases are being bagged and change is being made. What is the issue with this? The cash customer, due to a busy schedule or basic confusion or expectation...